In a recent client survey over 90% of those that responded chose email as their preferred method of contact.  We've taken this feedback on board and aim to use email as much as possible in the future for our client communication.

We already send out a monthly e-newsletter with seasonal advice, recent hospital cases, information on our monthly promotion and staff news.  If you have an active email address on your account you will already receive this automatically on a monthly basis.


 In the past we have sent out vaccination reminders for your pets using postcards which arrive before the booster is due, when it is due and after it is overdue (unless your pet has been in for the vaccination in the meantime).  As a practice we are keen to be more green and would like to use a paperless system for these reminders, it is also much more reliable to send these out using a digital media.  We have stopped sending out these postal reminders and are now sending a reminder out in advance of the booster being due, using both a text message and an email.  The text message will be sent to the primary mobile number used on your account and an email will go to the email address listed on your account.

If any of your pets have been due for a booster vaccination recently and you haven't received a reminder please contact our reception team on 01572 722646 or send them an email to This email address is being protected from spambots. You need JavaScript enabled to view it..  They will be able to check that the details we hold for you are up to date and ensure that you receive a reminder in the future.

Email addresses are held securely in our Practice Management System and are never passed to third parties.