Referrals

We are happy to accept a wide range of surgical and medical referrals. Cases may be referred directly or via your local vet for a specific procedure, or for investigation of the problem. Please contact our equine reception team, or our vets by telephone or e-mail for advice on specific cases.

Range of cases:

Booking in
• This can be done by the referring vet or client, via telephone to our equine reception team, on 01572722647.

What to expect

• Cases for investigation will be booked for a consultation with one of our vets, generally in the afternoon. Preliminary investigations and treatments are generally carried out in the presence of the owner/trainer/rider to enable choices to be made about treatment options and costs to be explained. It is our policy to organise the hospital schedule such that potential surgery cases can have theatre time ‘ear marked' for the following day. This avoids clients having to make any extra journeys and ensures that the treatment proceed as quickly and effectively as possible.
• Surgical cases will be admitted the day before the procedure, wherever possible they should be ‘let down' and have their shoes removed.

Visiting
• We do allow clients to visit their horses when in the hospital, we ask that clients report to reception on arrival, visiting is restricted to office hours in the week and at specific times at the weekend.
Reporting
• Regular telephone reports on the progress of inpatients are given to clients, at a frequency dependant on the specific case.
• All inpatients progress reports are updated on our computer system daily, so that our reception team can advice clients that telephone in.

• For surgical cases we endeavour to contact all clients by telephone as soon as their horse has recovered from anaesthesia to advice on the progress of their condition.

How to pay
Our policy on referral cases is to bill the client direct; however for new clients we request credit card details as security for payment. We encourage payment at the time of treatment or collection of the horse. For specific payment terms contact our reception team.

	Black thorn embedded in the corneal of a horse's eye.		Injury sustained to fetlock whilst out jumping. The foreign material was left in place before referral to allow accurate assessment of the wound using radiography and ultrasonography.
	Defect left eye after the thorn removal. A catheter was placed below the lower lid to allow continous medication of the eye.		Foreign material removed from fetlock.
	Appearance of the eye 4 months later. The remaining scar was nonpainful and did not affect vision.		Appearance of fetlock after initial treatment. surgery was not required in this case as the stake had not penetrated the fetlock capsule.
	Infected wound over the front of the carpus being treated with a surgical joint flush.		Severe laceration to the lower eyelid before surgery.
			Appearance of eyelid after surgery.